Автор работы: Пользователь скрыл имя, 30 Октября 2013 в 00:11, доклад
A company develops the only service standards to achieve the same high-level service in all service locations. Standards are represented by working rules with a client, all requirements to staff work, staff members' look, location decoration, discipline and other aspects. A book of standards is the main document that describes the service of this company and how do staff members treat a client. Standards are divided often into operational and inter-individual. Operational standards determine the selling spot decoration, product presentation, dishes' temperature etc.